We’ve compiled a list of questions and answers to assist you. If you do not find the answer to your specific question or issue, please contact us at firstname.lastname@example.org.
- I understand that the CCIK only works with Microsoft Word 2013. Is this the same version of Word that comes a part of the Office 365 suite?
- Does the CCIK app work with the free version of Office 365 for Education?
- What is the best way to install the CCIK and get up and running quickly?
- I see an informational alert at the top of the Word application advising me that it is safer to stay in “Protected View.” Should I be concerned?
- The CCIK master lesson plan document opened in “Read Only” mode with a very limited menu, no Word toolbar, and no CCIK task pane. What should I do next?
- I clicked on a “Sign In” button on the CCIK task pane and an “Add a service” dialog box appeared followed by another dialog box telling me to “Sign in” with my password. Why am I asked to do this?
- What is a “Microsoft Account” and what does this have to do with the CCIK app?
ANSWER: Not exactly. Some of the Office 365 subscription plans offer Microsoft Office products (including Word) that only run within a browser window. Microsoft Word 2013 is a product that must be installed on your local machine; it is not the version that runs in a Web browser. The Office 365 subscriptions (A3 and A4) that include installable Office applications include Microsoft Word 2013.
ANSWER: There are three different Office 365 plans described on the Office 365 Education Web site. The Office 365 Education A2 is the free Web app product and, unfortunately, will not currently work with the CCIK Office app. Microsoft is working to correct this limitation. The A3 and A4 subscription plans a suite of Office applications (including Word) that are installed on your hard drive and work fine with the CCIK app. The A3 version currently has a free 30-day trial and is relatively inexpensive via a monthly subscription.
ANSWER: We recommend that you follow the instructions that are outlined on the CCIK Downloads page.
These instructions guide you to click on the desired CCIK lesson plan master and use the “Save As…” command to save the file to your local hard drive. You are then guided to open the lesson master from your local drive and to set it up with the CCIK app. Once the master lesson plan is set up and saved, you are then guided to save it with the name of your first lesson plan. Afterwards, each time you want to create a new lesson plan, you begin by opening the lesson plan master and using “Save As…” to save it with the name of the next lesson plan to be created.
ANSWER: This is a standard message from Microsoft about files obtained from the internet and you should not be alarmed. Click the button “Enable Editing” and continue without alarm or concern.
ANSWER: First, click the “View” menu and select “Enable Editing” Now select the “Save As…” command from the File menu and save the document to your Documents folder (or other convenient location on your hard drive). At this point, continue the setup process by following the instructions on the CCIK Downloads page, starting at step 4.
ANSWER: Microsoft is asking you to associate your Microsoft Account with the CCIK app so it can be properly installed. Once you type in the email and password for your Microsoft Account, Word will download and install the CCIK app from the Microsoft Office Store.
If you do not have a Microsoft Account, you can easily create one by following the support guidelines for setting up a Microsoft Account.
ANSWER: The term “Microsoft account” is the new name for what used to be called a “Windows Live ID” and is the combination of an email address and a password. A valid Microsoft Account must be provided so that Word can access and correctly set up the Common Core Implementation Kit (CCIK) from the Microsoft Office Store.
If you are ready to create a Microsoft Account, complete the Microsoft Account sign up form.